Refund and Returns Policy

At EssenceGlow, we strive to provide carefully developed digital educational content focused on aromatherapy, wellness practices, and professional spa knowledge. Our materials are created with attention to accuracy, clarity, and practical application. Before completing your purchase, we encourage you to review this Refund and Returns Policy to fully understand how refunds are handled for digital products.

All products offered by EssenceGlow are digital goods delivered electronically. This means no physical items are shipped, and no physical returns are possible. Once access to the digital content is granted, the product is considered delivered.

Due to the nature of digital products and immediate access upon purchase, all sales are considered final once the product has been successfully delivered, downloaded, or made available for access. By completing a purchase on our website, you acknowledge and agree to these conditions.

Refund requests may be reviewed only in specific and limited situations, including:
🌸 the digital product was not delivered due to a confirmed technical issue on our side
🌸 the file provided is corrupted, incomplete, or inaccessible and the issue cannot be resolved after contacting our support team
🌸 an accidental duplicate purchase of the same product was made

Refunds will not be granted in the following situations:
🌸 change of mind after completing the purchase
🌸 dissatisfaction based on personal expectations or preferences
🌸 lack of desired results from applying the information provided
🌸 failure to review the product description, scope, or requirements before purchase
🌸 inability to use the product due to personal technical limitations or lack of compatible software
🌸 partial or full access, download, or use of the digital content

To request a refund, you must contact our support team within 14 days from the date of purchase. Your request should include:
🌸 your order number
🌸 the email address used during checkout
🌸 a clear and detailed explanation of the issue encountered

All refund requests are reviewed on a case-by-case basis. In some situations, we may request additional information or attempt to resolve the issue by providing technical assistance, replacement files, or access support before issuing a refund.

If a refund is approved, it will be processed using the original payment method used during checkout. Please note that processing times depend on your payment provider and may vary accordingly.

Accessing, downloading, or using any part of a digital product may make the order ineligible for a refund, except in cases where a confirmed technical failure prevents proper use of the product.

EssenceGlow reserves the right to deny refund requests that do not comply with this policy or that demonstrate repeated misuse or abuse of the refund process. We also reserve the right to update or modify this policy at any time without prior notice, with changes taking effect immediately upon publication on our website.

If you have any questions about this Refund and Returns Policy or need clarification before making a purchase, we strongly encourage you to contact our support team in advance. Our goal is to ensure transparency, understanding, and a positive experience with EssenceGlow and our digital offerings.